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Exchange Policy

1. WHAT IS THE EXCHANGE PERIOD?

We will provide an exchange on wigs or hair extensions within 30 days of the date that you receive your it.

2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Umihair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

3. HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOR?

Chat with us online or E-mail us at service@umihair.com and let us know your order #, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange.Hair must be not worn nor process.

 Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

4. MAY I EXCHANGE MY order WITHOUT CONTACTING YOU ?

No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

5. WHEN WILL I RECEIVE MY EXCHANGE?

We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were in good condition. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange.

6. You may contact us by e-mail at service@umihair.com. The Umihair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

 

Should you have any other questions, feel free to e-mail us at service@umihair.com. We're here to help!