We will provide a refund on un-worn wigs or hair extensions within 30 days of the date that you receive your hair product.
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because Umihair will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, it facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair were in good condition. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
You may contact us by e-mail at email@example.com. The Umihair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
No. The shipping fee charged by shipping company already, however, any shipping costs will not be refunded.